Looking to reach out to the staff team? There's multiple ways to get in contact if your question isn’t answered by any of the help center articles.
The Unvale Support Button!
This is the fastest way to reach us!
To open a chat with a staff member, click the Lumi button at the bottom right side of your screen while accessing the Help Center. Select your reason for contacting staff and provide any information you’re asked for, then send a message to the team.
You'll typically get a response within 24-48 hours.
Email Us!
Prefer to send emails? You can reach out to the team at hello@unvale.io!
We typically respond to emails within 3-5 business days.
Our Discord!
You can learn more about our Discord here!
Our Discord has a help channel for general queries and seeking help/advice regarding the site. The Discord is supplementary to the Unvale website, which means it cannot be used for reports about the website or account support. Please use one of the other listed contact methods for these issues!
Discord queries are usually responded to within 5-12 hours.
Please note that response times will vary from all methods on the weekends, US holidays, and general team availability.