Plans and pricing
Ultra comes in two plans, each available monthly or annually:
Plan | Monthly | Annual | Annual works out to |
Ultra Basic | $3.99/month | $33.52/year | $2.79/month |
Ultra Pro | $9.99/month | $83.92/year | $6.99/month |
Annual billing saves you 30% compared to paying month to month. All prices are in US dollars (USD). Taxes may apply on top of the listed price depending on your billing location and local law — any tax is calculated and shown at checkout.
How purchasing works
Ultra is purchased on the web at unvale.io/ultra. (The mobile app links you to the website to subscribe. Your perks work everywhere once you're subscribed.)
Pick a plan on the Ultra page and choose monthly or annual billing.
Confirm your plan on the checkout page. You'll see exactly what you're buying, how often it renews, and what it costs. You'll also check a box confirming you understand it's a recurring subscription.
Pay through Stripe. We use Stripe, a payment processor trusted by millions of businesses, to handle all payments. You enter your payment details on Stripe's secure checkout page. We never see or store your card number! So your info is safe and secure. Stripe accepts major credit and debit cards, plus other payment methods depending on your region.
You're in! After payment, you'll be dropped into the Customize drawer to pick your badge, frame, flair, and display name.
Billing email
By default, receipts and billing emails go to your Unvale account email. During checkout, you can add an alternate billing email (handy if a parent or someone else manages the payments) — billing emails will go to both addresses.
A note for younger users
If you're using a parent's or guardian's card, make sure you have their permission first! Subscriptions renew automatically, so whoever owns the card should know about the recurring charge.
How subscription billing works
Ultra is a recurring subscription: your payment method is charged automatically at the start of each billing period (every month for monthly plans, every year for annual plans) until you cancel. Your renewal date is based on the day you first subscribed.
You agreed to this at checkout, and you can cancel any time before your renewal date — see Cancelling below.
Upgrading from Basic to Pro
Upgrades are immediate. When you upgrade, Stripe charges only the prorated difference for the remainder of your current billing period. You don't pay for the Basic time you've already used. Your Pro perks unlock right away.
Downgrading from Pro to Basic
Downgrades are scheduled, not immediate. When you switch to Basic, you keep all of your Pro perks until the end of your current billing period, and Ultra Basic begins on your next billing cycle at the Basic price. You'll get an email confirming the scheduled change, and another when it takes effect. There's no partial refund for the remaining Pro time. You get to keep using it instead.
Managing your billing
Your billing home base is Account → Ultra → Billing (unvale.io/account/ultra/billing). From there you can:
Manage billing by opening Stripe's secure billing portal, where you can update your payment method, switch plans, view and download invoices, or cancel.
View payment history to see every payment listed in the app, with its date, amount, and status (paid, failed, pending, or refunded), plus a View invoice link for each payment. The invoice is your receipt.
Cancel or resume your subscription.
Request a refund.
Send a gift.
Updating your card
Click Manage billing to open the Stripe portal and update your payment method. Tip: if your card is about to expire, we'll email you a heads-up about 30 days beforehand so your subscription doesn't hiccup.
Canceling your subscription
To cancel, go to Account → Ultra → Billing and choose Cancel subscription (you can also cancel from the Stripe billing portal).
Here's what happens:
You keep everything until the end of your paid period. Canceling turns off future charges. It doesn't cut off the time you've already paid for.
You can change your mind. A Resume subscription button appears, and you can resume any time before the period ends with no interruption. We'll email you a confirmation either way.
When the period ends, your Ultra perks wind down:
Your equipped profile frame and username flair are removed.
Your custom display name turns off.
You can't select new paid character themes, but themes you have selected will stay on your characters if you've already applied them.
Your invite-only communities stay invite-only, but you can't send new invites.
Good to know: we remember your equipped frame, flair, and display name. If you resubscribe later, they're automatically restored (as long as your new plan includes them).
Canceling is not the same as requesting a refund. If you believe a charge should be refunded, see Refunds below.
Gifting Ultra
Gifts let you buy Ultra time for another Unvale user with a single one-time charge. No subscription is started for them, and neither of you is ever billed again for it!
Sending a gift
Go to unvale.io/ultra/gift or tap the gift button on someone's profile, then:
Pick a plan: Ultra Basic or Ultra Pro.
Pick a length: 1 month, 3 months (save 10%), 6 months (save 20%), or 1 year (save 30%).
Pick your recipient by searching their username or display name. They need an Unvale account. Gifting by email isn't supported yet, and you can't gift yourself.
Check out through Stripe just like a regular purchase. It's a one-time charge to your payment method.
Gifts aren't anonymous and your recipient will see the gift came from you. As a thank-you, you'll earn the exclusive Ultra Gifting Badge, and you'll get an email confirming your gift is on its way.
Receiving a gift
The recipient gets an email, an in-app notification, and a push notification with a link to accept the gift. Nothing is applied to their account until they accept and the gift doesn't expire. Accepting works on both web and mobile.
How gift Credits work
Accepted gift time lives in your Gifted Credit Bank and redeems automatically one month at a time, highest tier first:
If you don't have a paid subscription, your first gifted month starts immediately when you accept, and each following month redeems automatically until your credits run out. You will never be automatically billed. Gifted Ultra simply ends when the time runs out.
If you already have a paid subscription, eligible credits redeem at your renewal: the gifted month covers you, and your next Stripe charge is pushed back by a month. You never pay for the period a gift is covering.
A gift below your current plan won't downgrade you. A Basic gift sent to a Pro subscriber stays banked until it's eligible to redeem.
If your paid subscription ends and you still have banked credits, they take over automatically. There will be no gap in your perks.
You can see all of this on your Ultra dashboard: the credit bank shows what's active now and what's queued up next.
When gifted time is ending
We'll email you about a week before your gifted Ultra runs out. If you want to keep your perks going, you can start your own subscription any time. You'll only be billed if you choose to subscribe.
Failed payments
If a renewal charge doesn't go through (expired card, insufficient funds, bank declined it):
You keep all of your Ultra perks while we sort it out. Nothing is taken away right away.
Stripe automatically retries the payment several times over roughly two weeks.
We'll email you once early on letting you know we're retrying, and once more near the end of the retry window if it still hasn't gone through.
The fastest fix is to update your payment method: go to Account → Ultra → Billing → Update payment method (this opens the Stripe portal).
If the payment never succeeds, the subscription is canceled at the end of the retry window and your Ultra perks wind down (same as a normal cancellation, your characters keep their applied themes).
You can resubscribe any time afterward, and your saved frame, flair, and display name will be restored.
Refunds
Our full policy lives at unvale.io/refund-policy. The short version:
Every refund request is reviewed case by case by a real person. Submitting a request doesn't guarantee a refund or automatic proration.
How to request one: go to Account → Ultra → Billing → Request a refund, tell us what happened, and submit. Our support team will review it and follow up by email.
Approved refunds go back to your original payment method and typically take a few business days to appear, depending on your bank.
If a charge is refunded, the Ultra access associated with that charge may be removed.
Cancelling ≠ refunding. Cancelling stops future charges; a refund is about a charge that already happened. If you want both, cancel and submit a refund request.
Used a parent's card without permission? Have the cardholder reach out to us. We'd much rather sort it out together than have you dispute the charge with the bank. That can hurt our ability to accept cards in the future!
A note on charge-backs: if you dispute a charge with your bank instead of contacting us, it takes much longer for everyone and can affect your Ultra access while it's investigated. Please reach out to support first. We're friendly, promise.
Regional details
Pricing is in US dollars. Your bank or card issuer converts the charge to your local currency and may add its own conversion fee. That part is between you and your bank.
Taxes (like sales tax or VAT) are calculated automatically based on your billing address and shown at checkout. Listed prices don't include tax.
Payment methods vary by region. Stripe's checkout page will show you exactly which options are available to you.
Emails you might get from us
So you know what's legit, here are the billing-related emails Unvale sends (they all link back to your Ultra dashboard at unvale.io):
Welcome/purchase confirmation when you subscribe
Plan change confirmations (upgrade, or a scheduled downgrade and when it takes effect)
Cancellation confirmation (when you request it, and when it takes effect)
Pause and resume confirmations, plus a reminder before a paused plan restarts
Failed payment notices
A heads-up when your card is about to expire
Gift emails: gift sent, gift received, and gifted time ending soon
Refund confirmation or refund decision emails
We will never ask for your password or full card number by email. When in doubt, go directly to unvale.io rather than clicking a link.
Quick answers
Where do I see my next billing date? Account → Ultra shows your plan and renewal date.
Can I get an invoice or receipt? Yes, every payment in your payment history has a View invoice link, and the Stripe billing portal has your full invoice history.
Can I switch from monthly to annual (or back)? Yes, through Manage billing in the Stripe portal.
Do gifts renew? No. Gifts are one-time purchases. The recipient is never billed.
I subscribed but nothing happened? It can take a few moments for your perks to activate after checkout. If it's been more than a few minutes, contact us.
Something else? Email hello@unvale.io or contact us through the in-app support chat.